Return Policy

1. Customer Service must be notified at 1-888-996-6335 x261 within 2 business days of the receipt of the order if there are exchanges, returns, or discrepancies with your order. A customer service representative will then assist you in obtaining a Return Authorization Number.
2. A Return Authorization Number must be included on all returns and exchanges.
3. The Return Authorization Number must be clearly marked on the box.
4. Returns should be shipped with a tracking number and insurance to prevent loss of package.
5. Packages should be shipped to:

   Model Apparel - Customer Returns
   RA# xxxxxxxxxxx
   100 Third Street
   Charleroi, PA 15022

6. The Return Authorization Number is only valid for 30 days.
7. No returns will be accepted without a valid Return Authorization Number on the outside of the package.
8. No returns, exchanges, claims will be accepted beyond the 2 business days after receipt of package. The delivery date is the date UPS (or other carrier) shows the package as being delivered.

   *Note: Certain items may by non-returnable or subject to a restocking charge.

Shipping Policy

• All orders are shipped via UPS Ground service unless otherwise specified.
• Most orders are shipped within 5-10 business days of receipt. However, deliver times may be affected by seasonal availability of certain items and/or the requested level of product customization.